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I've received a quotation and I want to place my order. How do I do that?
1. After reviewing the quotation, sign the order approval form
2. Prepare a check for any deposit required
3. Fill in the project delivery schedule to the best of your knowledge.
4. Mail all papers to:
  WPH Order Control
  3590 East T.C. Jester Blvd.
  Houton, TX 77018
I'm in a real hurry! Can I speed up the process?
1. Yes! Email your approval form and project schedule to :
  charr@westheimerplumbing.com
2. Mail your deposit separately, or contact our accounting department with you credit card information by calling: 713-956-0090
3. Some manufacturers offer special label shipping at an additional charge. You may request special label shipping on your product by noting that you will pay for red, blue or orange label UPS shipment from the vendor for your products.
What if I don't know when my contractor will need my merchandise?

Send the form back with the header information completed and we will contact your contractor directly to obtain delivery estimates.

What if my project is delayed?

We will store your merchandise in our warehouse for 45 days after your estimated delivery date. After that time, we will bill you.

Why do you need to know estimated delivery dates?
1. We schedule our purchases to assure that all of your order is available about 2 weeks before the estimated delivery date.
My quote shows some "stock" and some "non-stock" items. Doesn't WPH have everything in stock?

Although we have one of the largest inventories in the city, many of our orders include a substantial portion of unique merchandise not stocked by anyone-often not even the manufacturer, who produces the products as they are ordered.

Why are you asking for a deposit on the "non-stock" items on my oder?
1. Some manufacturers do not permit cancellation of our purchase order once they have received it, and most non-stock items cannot be returned by us to the manufacturer, so essentially, you have purchased the items when you place your order with us. In addition, we are frequently required to pay for this merchandise at the time we place our order with the manufacturer
How do you apply my deposit to my invoices?
1. Our computer system tags your deposit to the individual non-stock item. When we invoice you for a non-stock item, the computer pulls the deposit associated with that item and gives you credit for that payment.
When will I be invoiced for my selections?
1. We invoice the same day you pick up or we deliver your merchandise.
When will I be expected to pay for my selections?
1. Terms for our approved business accounts are 2% 10th, net 30.
2. All other accounts are payable at or before delivery.
Who do I call with questions about my account?
1. Arnettia Heidelberg in our Accounting Department will be happy to answer any accounting questions you may have. The accounting department is staffed from 7:30am-5:00pm Monday through Friday and the contact number is 713-956-0090

How will I know my order is here?

Our computer system is designed to let us know!

Can I pick my items up at the showroom?

For small items- Yes-Although it may take an extra day.
For large items- No- We simply do not have room at our showrooms to accommodate large item

Do you deliver my item?
1. Yes, WPH offers three (3) free deliveries for whole house orders with delivery addresses within the Houston Metropolitan area
2. There is a charge for each subsequent delivery (after the three free)
  1. Inside Loop 610 $25.00
  2. Outside Loop 610 but inside beltway 8- $40.00
  3. Outside Beltway 8 but within normal delivery areas such as the Woodlands, Galveston, and Sugarland- $60.00
  4. Courier service is available and charged at the courier service quoted rate plus a $10 processing fe
Do I have to be there to receive my order?
1. Merchandise must be inspected, counted and signed for at delivery. At that point the material is yours. A careful inspection is for your protection.

Ooops! I made a mistake! How do I change my order?
1. This can get a little tricky. First, call your salesperson, who will review your order to see if a change will effect other choices (changing a faucet finish may mean accessores and cabinet knob finishes should change too). The salesperson must also contact the manufacturer to see if the purchase order can be changed or cancelled, and will find out what the restocking/chancellation fee will be from the vendor. WPH charges a change order fee as well. WPH will be as helpful as possible, however, changes can be expensive, so it's best to carefully review your order at the beginning.
What if I receive a defective product?
1. Most manufacturers offer limited warranties on their products. We will furnish you will reasonable help in pursuing a claim under these warranties but since we did not manufacture the product, we do not make any warranty as to the product or its use.
The manufacturer gave me a replacement for the defective product, but who pays the plumber to install it?
1. Virtually no manufacturer pays for this expense, nor does WPH.
I ended up with some extra items- Can I return them?
1. Non-stock merchandise usually cannot be returned. We will contact the vendor on your behalf to see if a credit, net of a restocking charge will be issued. Any product that is eventually accepted for return, whether it is stock or non-stock, must be in the original box, in resaleable condition, and usually involves a minimum 25% restocking fee.
2. Installed merchandise cannot be returned under any conditions unless the product is defective and under warranty.

I'm a contractor and my client has not paid me-Surely you do not expect me to pay you? Can't you just collect directly from them?

We do not open business accounts for homeowners. Therefor, we expect payment from you in accordance with our terms

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